Quality policy

As Kite Group, we want to be one of the best Engineering services providers in Europe for solutions' diversification and cutting edge methodologies.

To achieve this goal, we are committed to:

• Improve our customers' processes and products, by providing our multidisciplinary expertise, state of art technologies and methodologies;
• Collect and trace implicit & explicit requirements from our customer, through a lean and direct communication process;
• Deliver on time, on quality, on cost;
• Be innovative, forward-thinking AND down-to-earth at the same time;
• Share our successes with our customers.

It’s a long journey, where we shall:

• Keep the focus on continuous improvement methodologies
• Be thorough and pragmatic in risk analysis procedures, both at personal, team and company level;
• Challenge ourselves in periodical internal audits;
• Promote open table discussions where junior and senior members learn from each other’s strengths (experience vs. enthusiasm and creativity);
• Be proud of what we do and how we do it;
• Analyse the gaps we have with the best competitors and invest resources to fill them up;
• Listen to our customers’ voices and be open to improve our processes and methodologies accordingly.

As bottom-line, we are committed to be UNI EN ISO 9001:2015 compliant by the end of the 2016.

Ethical Code